Simply phone Sandie and she will be happy to assist.
Website Enquiry: 0418 442 456, Monday to Friday 9:00am to 5:00pm
Email address: orders@signatureonhastings.com
We use Australia Post as our only method of shipping.
The price of postage and handling in displayed at checkout.
Shipping costs are based on the weight of the goods purchased and the destination of the parcel.
Our postage policy is calculated using the Australia Post pricing as our guideline, however variations may occur in some instances.
If you would like your order sent express please let us know in the comments section of the checkout and we will contact you to discuss options / extra payment.
Orders are generally dispatched within 2 to 3 business days and shipping times are estimated at between 5-7 business days depending on your location within Australia.
During holiday periods such as Easter and Christmas when Australia Post is closed, delays may occur. You will be notified by email when your order has been dispatched.
Signature on Hastings ships goods Australia wide, however at this time we are NOT able to accept international orders through our website.
If you would like something shipped to another country please contact us by email orders@signatureonhastings.com to obtain a overseas shipping quote.
We use Australia Post and all items are trackable across Australia.
You will be emailed a notification that your order has been dispatched on the day of sending. Delivery times cannot be specified and are subject to the Australia Post delivery network.
Yes, of course. You can email an order to orders@signatureonhastings.com or phone Sandie on 0418 442 456 from Monday to Friday 9:00am to 5:00pm.
Yes we offer free gift wrapping with all orders please specify if you would like gift wrapping at checkout, as well as any other details – eg. goods to be wrapped individually, order being sent to gift recipient.
Our Signature gift wrapping:
Our Christmas gift wrapping:
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. Returns for faulty goods must be organised within 14 days of the purchase date.
Yes we do offer a range of present options, please email Sandie at orders@signatureonhastings.com and we will be happy to personalise your order.
We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. However from time to time we offer free shipping as a promotional offer and this will be clearly stated at time of checkout.
Signature on Hastings is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. Returns for faulty goods must be organised within 14 days of the purchase date.
Signature on Hastings is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Signature uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Signature only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from Signature on Hastings your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us at orders@signatureonhastings.com
